Returns & Exchanges
At Hack The Box, we want to ensure your gear fits your lifestyle perfectly, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. If you are not completely satisfied with your purchase, our streamlined process ensures you can get back to the terminal in no time.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is in unwashed and unworn condition.
Ship the Gear
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing